Patient Access Representative I, .5 FTE, 3rd shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Children’s Wisconsin is seeking a Patient Registration Clerk to welcome patient families, collect registration and insurance information, and ensure accurate accounts flow through the revenue cycle. You will engage with families, coordinate with care teams, and support self-check-in processes to create a smooth first contact.

The role requires 1+ year of customer service experience, with Epic experience and healthcare exposure preferred.

Qualifications

• 1+ years of experience in customer service.
• Epic experience preferred.
• Prior experience in a healthcare setting preferred.

Responsibilities

• Welcome and greet patient families, obtain registration and insurance details.
• Ensure accounts flow through revenue cycle with accurate verification.
• Communicate with patients, families, and staff to ensure smooth access to care.
• Engage with Interpreter services as needed in EMR or per family request.
• Enter registration data accurately and collect co-pays as per guidelines.
• Support self-check in via kiosks and concierge module and maintain patient flow.

Skills

Customer service

Data entry

Communication

Office procedures

Interpersonal skills

Education

High School diploma / GED

Tools

Epic

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. and encourages you to be at your best every day.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

Essential Functions

• Communicates timely with patients, families, and staff to ensure seamless access throughout the delivery of care.
• Actively greets patient families, engaging them before they engage us to ensure a positive first contact to begin their experience with Children’s.
• Supports clinic flow, monitoring patient location, communicating waiting room placement and wait time while communicating the patient’s needs to care providers through appropriate channels to maintain optimal clinic operations.
• Engage with Interpreter services when indicated in the Electronic Medical Record or at patient family request.
• Enters all registration information (demographic and insurance) accurately and completely.
• Scans registration documents as needed into the system, obtains patient/family signatures and collects co-pays/ outstanding balances from patient, parent, or guardian in accordance to CHHS guidelines.
• Facilitates self-check in process through Welcome Kiosks and concierge module.
• Positively identify patients and actively engage with families utilizing self-service options.
• Follows proper infection prevention protocols and check for isolation and infection prevention alerts and notifications.

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Required Experience

• 1+ years of experience in customer service
• Epic experience Preferred
• Prior experience in a healthcare setting Preferred

Knowledge, Skills and Abilities

• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
• Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
• Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
• Proficient data entry skills with accuracy and speed
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Schedule

Schedule is third shift, 11pm - 7am. Week 1: Sunday, Saturday Week 2: Wednesday, Saturday.

Equal Opportunity / Diversity

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Location

In Milwaukee and throughout the state.

Health System Commitment

Children’s Wisconsin is the region’s only independent healthcare system dedicated solely to the health and well-being of children. We provide kids and their families a wide range of care and support—from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation’s most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.