Patient Access Representative I

Sentara Healthcare Inc; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative for full-time evening shifts. This role involves managing patient registrations, verifying information, and ensuring compliance with privacy standards. The ideal candidate will have excellent customer service skills, attention to detail, and a high school diploma. Extensive training is provided for entry-level candidates, with opportunities for advancement.

Qualifications

• 2 years of Customer Service or Data Entry experience required.
• Proficiency in computer keyboarding skills required.

Responsibilities

• Responsible for patient registration process and verifying patient identity.
• Explain and collect co-payments and perform transactions securely.

Skills

Customer Service

Data Entry

Interpersonal skills

Proper grammar

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree

Job description

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative - Full Time Evening

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification