Patient Access Representative I

Sentara Health; Norfolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Access Representative, where you will play a vital role in the Emergency Department and various registration areas. This position involves positively identifying patients, collecting essential demographic and insurance details, and ensuring a smooth admission process. With opportunities for advancement and a collaborative environment, you will contribute to delivering exceptional care while enjoying comprehensive benefits, including medical, dental, and tuition assistance. If you are passionate about customer service and healthcare, this is the perfect opportunity for you.

Benefits

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Tuition Assistance ($5,250/year)

401k/403B with Employer Match

Emergency Backup Care

Pet Insurance

Legal Resources

Paid Parental & Family Caregiver Leave

Student Debt Pay Down ($10,000)

Reimbursement for certifications

Qualifications

• High School diploma or equivalent is required.
• 2 years of customer service and/or data entry experience preferred.

Responsibilities

• Identify patients and collect demographic and insurance information.
• Collaborate with clinical and non-clinical staff for patient admission.

Skills

Customer Service

Data Entry

Insurance Verification

Scheduling

Keyboarding Proficiency

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

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Overview:

As a Patient Access Representative with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital. Your primary duties include positively identifying patients, collecting demographic and insurance information, and admitting patients. This role involves collaboration with both clinical and non-clinical staff. There are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. Our team works together to ensure the best care for our patients.

Click https://youtu.be/5J3AFqVhS8w to hear Jasmine describe a day in the life of a Patient Access Representative at Sentara Health.

Up to $1,500 Sign-On Bonus for Qualified Candidates!

Qualifications:

• High School diploma or equivalent
• No specific certification or licensure required
• 2 years of customer service and/or data entry experience
• Associate or bachelor’s degree can substitute for two years of experience
• Proficiency in keyboarding

Keywords:

Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Scheduling, Receptionist, Non-clinical roles

Benefits:

• Medical, Dental, Vision plans
• Reimbursements for adoption, fertility, and surrogacy up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Disability and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance ($5,250/year) and discounted educational opportunities
• Student Debt Pay Down ($10,000)
• Reimbursement for certifications and access to CEUs and professional development
• Pet Insurance
• Legal Resources
• Potential annual discretionary bonus based on system and employee eligibility

Sentara is committed to ongoing training, advancement, and work-life benefits to foster a positive environment.

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility, home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and serves as the primary teaching hospital for Eastern Virginia Medical School. It offers specialized services including heart and vascular care, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, with a state-of-the-art neonatal ICU.

Sentara Health is an equal opportunity employer that values diversity and inclusiveness. We are committed to a tobacco-free environment.

Remote work positions are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare