Patient Access Representative I

Sentara; Suffolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to join their team. In this vital role, you will serve as the first point of contact for patients in the Emergency Department and other registration areas, ensuring a smooth admission process. With a focus on exceptional customer service, you'll gather critical information and work alongside a collaborative team to enhance patient care. This position offers promotional opportunities and a sign-on bonus for qualified candidates. If you're passionate about making a difference in healthcare, this role is perfect for you.

Benefits

Sign-On Bonus

Promotional Opportunities

Team Collaboration

Qualifications

• 2+ years of customer service or data entry experience required.
• High School diploma or equivalent is mandatory.

Responsibilities

• Identify patients and collect demographic and insurance information.
• Admit patients and collaborate with clinical and non-clinical staff.

Skills

Customer Service

Data Entry

Insurance Verification

Scheduling

Keyboarding

Education

High School Diploma or Equivalent

Associate or Bachelor's Degree

Job description

Patient Access Representative at Sentara

Join Sentara as a Patient Access Representative in the Patient Registration department, serving in the Emergency Department and other hospital registration areas. Your primary responsibilities include positively identifying patients, collecting demographic and insurance information, and admitting patients. This role offers the opportunity to collaborate with both clinical and non-clinical staff.

We provide promotional opportunities such as advancement to Patient Access Rep II/III, Team Leader, and Team Coordinator. Our team emphasizes exceptional teamwork, working together to ensure the best patient care.

Additional Information

Watch Jasmine describe a day in the life of a Patient Access Representative with Sentara Health: https://youtu.be/5J3AFqVhS8w

Sign-On Bonus: Up to $1,500 for qualified candidates!

Qualifications

1. Education: High School diploma or equivalent
2. Certification/Licensure: No specific requirements
3. Experience:
   • At least 2 years of customer service and/or data entry experience
   • Or an associate or bachelor’s degree in lieu of two years of experience
   • Proficiency in keyboarding

Keywords

Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Scheduling, Receptionist, Non-clinical