Patient Access Representative, PRN, Olathe Spine Clinic

The University of Kansas Hospital; Olathe (KS); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Patient Access Representative for their Olathe Spine Clinic. This role is pivotal in ensuring a smooth patient experience, greeting visitors, verifying information, and managing appointments. Join a supportive team that values professionalism and offers opportunities for growth. With a culture that promotes kindness and teamwork, this position is perfect for those looking to make a meaningful impact in healthcare. Enjoy comprehensive benefits, including tuition reimbursement and wellness resources, while contributing to a leading healthcare provider's mission.

Benefits

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Tuition Reimbursement

401(a) Retirement Savings Plan

Employee Assistance Program (EAP)

Qualifications

• Responsible for greeting patients and visitors in outpatient registration areas.
• Obtains correct patient demographic and insurance information.

Responsibilities

• Greets customers in a prompt, courteous, and helpful manner.
• Verifies patient information and maintains appointment scheduling system.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

High School Graduate or GED

Job description

Patient Access Representative, PRN, Olathe Spine Clinic

Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System.

Responsibilities

Job Summary

Job ID: R-42555 Job Type: Part time Location: Olathe, Kansas

Position Summary / Career Interest:

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• Previous Related Experience.

Preferred Education and Experience

• Previous Healthcare Experience.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

The main reason I love coming to work is because of the amazing team. We promote a nursing culture that encourages kindness and teamwork, and I absolutely love that about our hospital. – Riley Ferree, RN

Our robust medical, dental and vision package allows you to choose options that are best for your family. We offer life, disability, and accident insurance plus voluntary offerings such as critical illness insurance and identity theft protection.

Giving back

In addition to the quality healthcare we provide, we have opportunities to serve externally in our community in activities throughout the year.

Team-based culture

At the health system, we are a team. If you are highly skilled and motivated but don’t want to work in an “everyone for themselves” culture like many academic institutions have, this is your place.

Support and Resources

We have a comprehensive wellness program with resources to support your physical, mental, and emotional health. Our new Employee Assistance Program (EAP) includes free counseling sessions and legal advice options.

Tuition Reimbursement

We offer tuition reimbursement for formal education credits.

401(a)

We offer a retirement savings plan with an employer contribute.

Success Profile

What makes a successful Nurse at The University of Kansas Health System? Review the traits we’re looking for and see if you have the right combination.

• Acccountable to Team
• Takes Initiative
• Possesses Integrity
• Desire to Grow & Develop

Our Culture

• Work with a team that supports you, in a place where you will feel you belong and will make a difference. We empower staff to put the patient first in all things – even beyond clinical care. We value people.
• Driven to serve: Every employee makes an impact, regardless of your role – no matter if you’re in scheduling, facilities or clinical staff. We know that each step of the process ultimately impacts the patient.
• Our leadership is approachable, open-minded, and adaptable to challenges in healthcare.
• We demonstrate values proudly and consistently. Values such as diversity and inclusion are important to our staff; there is a desire to see this reflected by the health system internally and externally.
• Even though we are a large organization, our employees feel the health system’s resources, culture and commitment to quality allow them to provide exceptional care for patients.
• Our health system welcomes patients and cases that other hospitals cannot. This represents our commitment to care and our passion to challenge ourselves and be the best.
• We are a true healthcare leader in the region, rooted in experience and excellence.
• We offer unique opportunities for professional development, as well as convenient pathways for onsite continuing education among healthcare professionals and staff – from GED to CEUs.
• We make a difference in our communities by improving the health and lives of our patients.
• We also support our communities through Health System Employees Reaching Out events.

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Job Category

Location

• Administrative/Business Operations, Olathe, Kansas, United States Remove