Patient Access Representative I - Admissions

ECU Health; Ahoskie (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider seeks a dedicated individual to be the first point of contact for patients and families. This role involves managing outpatient scheduling and registration, ensuring accurate data collection for billing purposes. Ideal candidates will possess strong communication skills and a detail-oriented mindset. Join a community-focused organization that values diversity and offers a supportive work environment. If you're passionate about healthcare and customer service, this is an opportunity to make a meaningful impact in your community.

Qualifications

• 2 years of Customer Service experience required.
• 1 to 2 years of Registration and/or Billing experience preferred.

Responsibilities

• Perform outpatient scheduling and registration for all patients.
• Serve as the first point of contact for scheduling procedures.

Skills

Customer Service

Communication Skills

Detail Orientation

Organization Skills

Multitasking Skills

Basic Computer Skills

Education

High School Diploma or Equivalent (GED)

Associate Degree

Bachelor's Degree

Job description

ECU Health

About ECU Health Roanoke-Chowan Hospital

ECU Health Roanoke-Chowan Hospital is a 114-bed community hospital located in Ahoskie. Serving four nearby counties, the 15-bed emergency department sees approximately 18,000 patients per year. ECU Health Roanoke-Chowan Hospital provides a wide range of health services, including medical, surgical and radiation oncology. In addition, the Wound Healing and Pain Management clinics serve as referral centers for neighboring ECU Health hospitals and providers.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Basic computer skills

Other Information

#LI-DA1
Shift - Rotating

7-3p, 3-11, 11-7.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.