Patient Access Representative I

University Hospitals; Parma (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to serve as the first point of contact for patients and their families. This role involves ensuring accurate patient information, addressing inquiries, and streamlining patient processing to enhance satisfaction. You will collaborate with medical teams to improve efficiency and patient experience while maintaining confidentiality and compliance with health regulations. If you possess exceptional communication skills and a compassionate approach to patient care, this opportunity is perfect for you to make a meaningful impact in the healthcare field.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 1+ year of customer service experience required; healthcare experience preferred.

Responsibilities

• Check patients in and out for medical visits and schedule appointments.
• Enter and validate patient information for accurate registration.
• Manage EPIC workqueues and scan documents accurately.

Skills

Exceptional communication skills

Organizational skills

Problem-solving skills

Attention to detail

Compassionate approach to patient care

Understanding of confidentiality regulations

Education

High School Diploma or GED

Associate's Degree or progress towards degree

Medical Terminology knowledge

Tools

EPIC

Job description

Job Description - Patient Access Representative I (25000311)

UH Parma Medical Center

Multiple openings on different shifts!

Monday through Friday, rotating weekends and holidays

Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This role supports and interacts with patients, families, and healthcare providers. They work directly with patients to ensure accuracy of demographic, insurance, payment, and other vital information. They address questions, resolve scheduling concerns, and maintain excellent patient service. They also support the medical team by streamlining patient processing to improve satisfaction and appointment adherence. The role impacts both the revenue cycle and the patient experience.

Responsibilities

1. Check patients in and out for medical visits.
2. Answer phone inquiries and schedule appointments.
3. Assist patients with enrolling and using MyChart.
4. Enter, update, and validate patient demographic, insurance, and financial information for accurate registration.
5. Communicate important information to the care team.
6. Contact insurance companies regarding coverage, preauthorizations, billing, and other issues.
7. Collect and process payments for copays, coinsurance, deductibles, and prior balances.
8. Assist with completing paperwork and forms.
9. Manage EPIC workqueues, worklists, and inbasket messages.
10. Schedule referrals and follow-up visits.
11. Scan documents into EPIC accurately and promptly.

Additional Responsibilities

• Collaborate with staff and providers to improve patient experience and efficiency.
• Participate in UH emergency preparedness efforts.
• Maintain a clean and organized workspace.
• Cross-train for other duties as needed.
• Work at off-site locations as scheduled.
• Perform other duties as assigned.
• Follow all policies and standards.
• Maintain confidentiality and security of Protected Health Information (PHI), with annual training and adherence to UH policies.

Qualifications

Education

• High School Diploma or GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology knowledge (Preferred)

Work Experience

• At least 1 year of customer service experience (Required)
• 2+ years of healthcare customer service (Preferred)

Skills and Abilities

• Exceptional communication skills with patients and providers (Required)
• Ability to prioritize and handle interruptions effectively (Required)
• Strong organizational skills (Required)
• Problem-solving skills for scheduling and documentation issues (Required)
• Attention to detail to ensure accuracy of patient information (Required)
• Compassionate approach to patient care (Required)
• Understanding of confidentiality and privacy regulations (Required)
• Basic knowledge of electronic health records and medical terminology (Required)