Patient Access Representative I Dermatology Solon

University Hospitals; Solon (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to be the first point of contact for patients in a dermatology setting. In this vital role, you will interact directly with patients and their families, ensuring accurate demographic and insurance information while providing exceptional service. You will assist with scheduling, manage inquiries, and support the medical team in streamlining processes to enhance patient satisfaction. This full-time position offers a structured schedule, allowing you to contribute significantly to the patient experience and operational efficiency within a collaborative healthcare environment.

Qualifications

• Strong customer service skills with a focus on patient interaction.
• Ability to manage insurance and financial information accurately.

Responsibilities

• Serve as the first point of contact for patients and families.
• Manage patient scheduling and inquiries effectively.
• Ensure accurate registration and processing of patient information.

Skills

Patient Interaction

Problem Solving

Insurance Knowledge

Data Entry

Customer Service

Education

High School Diploma

Tools

EPIC

Job description

Patient Access Representative I Dermatology Solon

• The Patient Access Representative serves as the first point of contact for all patients and their families.
• This highly visible role supports and interacts with patients, families, and health care providers.
• They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
• They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
• They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
• The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Full time 40 hours per week.
• Monday-Friday
• Shift is 7:30 AM to 4:00 PM. Schedule could change based on the provider.

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