Patient Access Representative I Dermatology, Fairlawn

University Hospitals Pain Management; Fairlawn (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to be the first point of contact for patients and families. This full-time role involves managing patient inquiries, ensuring accurate registration, and supporting the medical team in enhancing the patient experience. The ideal candidate will excel in communication and problem-solving, contributing to a smooth patient flow and satisfaction. With a focus on exceptional service and teamwork, this position offers an opportunity to make a meaningful impact in a dynamic healthcare environment.

Qualifications

• Experience in patient service and healthcare environments.
• Strong communication skills to assist patients effectively.

Responsibilities

• Manage patient inquiries and maintain exceptional service.
• Enter and validate patient information for accurate registration.

Skills

Patient Service Skills

Communication Skills

Problem-Solving Skills

Insurance Knowledge

EPIC Software

Education

High School Diploma

Associate Degree (preferred)

Tools

EPIC

Job description

Description

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and healthcare providers. They work directly with patients to ensure accuracy of demographic, insurance, payment, and other vital patient information.

Responsibilities include:

1. Managing patient questions, solving scheduling concerns, and maintaining exceptional patient service.
2. Supporting the medical care team by streamlining patient processing to improve satisfaction and keep appointments on schedule.
3. Contributing to the revenue cycle and enhancing the patient experience.
4. Checking patients in and out for medical visits.
5. Answering phones to address inquiries and schedule appointments.
6. Assisting patients with MyChart enrollment and utilization.
7. Entering, updating, and validating patient demographic, insurance, and financial information for accurate registration.
8. Communicating important information to the care team.
9. Contacting insurance companies regarding coverage, pre-approvals, billing, and other issues.
10. Processing patient payments for copays, coinsurance, deductibles, and prior balances.
11. Assisting with paperwork and forms completion.
12. Managing EPIC work queues, worklists, and messages efficiently.
13. Scheduling referrals and follow-up visits.
14. Scanning documents into EPIC accurately and timely.
15. Collaborating with staff and providers to improve patient experience and departmental efficiency.
16. Participating in emergency preparedness activities.
17. Maintaining a clean and organized work area.
18. Cross-training for other duties as assigned and working at off-site locations if needed.
19. Adhering to policies and standards, including PHI confidentiality and security.
20. Completing annual training and abiding by the UH Code of Conduct and policies.

Position details:

• Full-time, 40 hours/week
• Monday-Friday, 7:30 AM to 4:00 PM (shift may vary)
• Training duration: 4 weeks