Patient Access Representative I

Cleveland Clinic; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Gesundheitsunternehmen sucht einen Patient Access Representative, um eine herausragende Patientenversorgung zu gewährleisten. In dieser spannenden Rolle arbeiten Sie in einem dynamischen Umfeld, in dem Sie mit einem engagierten Team zusammenarbeiten und die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu erweitern. Sie werden für die Registrierung von Patienten verantwortlich sein und sicherstellen, dass alle notwendigen Informationen korrekt erfasst werden. Diese Position bietet die Chance, einen positiven Einfluss auf das Leben der Patienten zu haben und Teil einer Organisation zu sein, die für ihre hervorragende Patientenversorgung bekannt ist.

Benefits

Gesundheitsversorgung

Zahnversicherung

Urlaubsanspruch

Mitarbeiterrabatte

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice oder ein Associate Degree mit einem Jahr Erfahrung.
• Kenntnisse in medizinischer Terminologie und grundlegende PC-Anwendungskenntnisse.

Responsibilities

• Registrierung und Erfassung von demografischen, versicherungs- und finanziellen Informationen.
• Crosstrain für alle Bereiche des Patientenzugangs, einschließlich Empfang und Kasse.

Skills

Kundenservice

PC-Softwarekenntnisse

Medizinische Terminologie

Education

High School Diploma oder GED

Associate Degree

Bachelor's Degree

Tools

Epic

Job description

Patient Access Representative

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

**A caregiver in this role works days, from 5:00pm-11:30pm**

A caregiver who excels in this role will:

+ Perform registration and obtain information about demographics, insurance, medical and financial.

+ Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

+ Function as a Super User and act as a resource for training of new caregivers.

+ Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or GED and two years of experience in a customer facing role OR an associate's degree and one year of experience OR a bachelor's degree.

+ Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.

+ Basic PC software application knowledge and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

**Physical Requirements:**

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

+ In some locations ability to move up to 25 lbs.

**Personal Protective Equipment:**

+ Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities