Patient Access Representative I

Cleveland Clinic; Avon (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Eine innovative Einrichtung im Gesundheitswesen sucht engagierte Pflegekräfte, die bereit sind, in einem dynamischen Umfeld zu arbeiten. In dieser Rolle sind Sie verantwortlich für die Patientenregistrierung und die Bereitstellung von Informationen, während Sie in einem Team arbeiten, das sich der Bereitstellung erstklassiger Patientenversorgung verschrieben hat. Diese Position bietet nicht nur die Möglichkeit, in einem der fortschrittlichsten Krankenhäuser der Region zu arbeiten, sondern auch die Chance, einen bedeutenden Einfluss auf das Leben der Patienten zu haben. Wenn Sie eine Leidenschaft für den Kundenservice und die Gesundheitsversorgung haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung in einer kundenorientierten Rolle.
• Kenntnisse in medizinischer Terminologie erforderlich.
• Fähigkeit, mehrere Datensysteme zu nutzen.

Responsibilities

• Durchführung der Registrierung und Erfassung von Informationen.
• Crosstrain für alle Bereiche des Patientenzugangs.
• Super User und Ressource für die Schulung neuer Mitarbeiter.

Skills

Kundenservice

PC-Softwarekenntnisse

Medizinische Terminologie

Education

High School Diploma oder GED

Associate Degree

Bachelor Degree

Tools

Epic

Job description

Join Cleveland Clinic's Avon Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. As one of the most technologically advanced hospitals in northeast Ohio, Avon Hospital has brought the future of medicine close to home for the residents in and around Lorain and Cuyahoga County. This regional hospital offers endless opportunities to build a rewarding career with one of the most respected healthcare organizations in the world while making meaningful differences in the lives of others.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

**A caregiver in this position works nights, 11:00pm-7:00am.**

A caregiver who excels in this role will:

+ Perform registration and obtain information about demographics, insurance, medical and financial.

+ Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

+ Function as a Super User and act as a resource for training of new caregivers.

+ Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or GED and two years of experience in a customer facing role OR an associate's degree and one year of experience OR a bachelor's degree

+ Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

+ Basic PC software application knowledge and ability to use multiple data systems

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

**Physical Requirements:**

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

+ In some locations ability to move up to 25 lbs.

**Personal Protective Equipment:**

+ Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities