Patient Access Representative I

MUSC Health; Orangeburg (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative I to join their team. In this role, you will provide exceptional customer service while ensuring accurate patient registration and billing preparation. Your expertise will help maximize payments for hospital and clinic services. If you thrive in a dynamic environment and enjoy assisting patients with their financial arrangements, this position offers a fulfilling opportunity to make a difference in the healthcare sector.

Qualifications

• 1 year of customer service experience required.
• Ability to interpret financial procedures preferred.

Responsibilities

• Provide high-level customer service for patient registration.
• Verify and prepare patient accounts for billing.

Skills

Customer Service

Financial Procedures Interpretation

Hospital Information Systems

Word Processing

Education

High School Diploma or GED

Job description

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Job Description Summary

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the representative provides high-level customer service while facilitating accurate and timely registration, verifying, and preparing all patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services. This role reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. It works with patients to set up payment arrangements and to arrange or apply for assistance programs. The representative assists in collecting copayments and deductibles and resolves basic billing inquiries.

Additional Details

• Entity: Medical University Hospital Authority (MUHA)
• Worker Type: Employee
• Worker Sub-Type: Regular
• Cost Center: CC004876 ORBG - Patient Access
• Pay Rate Type: Hourly
• Pay Grade: Health-20
• Scheduled Weekly Hours: 40
• Work Shift: As assigned

Minimum Requirements

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations is preferred. Previous experience with hospital information systems or word processing is also preferred.

Additional Information

If you enjoy working with energetic and enthusiastic individuals, you will find a rewarding career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, veteran status, or other protected categories. All qualified applicants are encouraged to apply and will be considered based on qualifications, merit, and business needs.

We participate in the federal E-Verify program to confirm employment eligibility. For more information, visit http://www.uscis.gov/e-verify/employees.