SENIOR CLERK

NYC Department of Social Services; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Clerical Associate III to join their dynamic team. In this role, you will perform essential clerical tasks that support the Office of Child Support Services, ensuring accurate case information while assisting clients with their inquiries. This position offers the opportunity to contribute to meaningful community support efforts, helping families achieve financial independence. If you're a skilled typist with clerical experience and a passion for service, this is the perfect opportunity for you to make a difference.

Benefits

Federal Loan Forgiveness Programs

Diversity and Inclusion Commitment

Opportunities for Persons with Disabilities

Qualifications

• Minimum one year of clerical experience.
• High school diploma or equivalent required.
• Keyboard skills with typing speed of 100 keystrokes per minute.

Responsibilities

• Retrieve and update data from various systems.
• Assist clients with inquiries regarding child support.
• Prepare weekly reports on unit activities.

Skills

Clerical Experience

Data Entry

Customer Service

Typing (100 keystrokes/min)

Education

High School Diploma

Tools

CSMS

ASSETS

WMS

Job description

Job Title: Clerical Associate III

Note: Applicants must be permanently employed in the Clerical Associate title.

About the Office of Child Support Services (OCSS)

The primary goal of OCSS is to ensure that both parents financially support their children. This is achieved by locating absent parents, establishing paternity and child support orders, and managing the collection and disbursement of child support funds. OCSS also collaborates with community organizations to assist non-custodial parents who are unemployed or underemployed, providing services such as education, training, and job placement. These efforts help impoverished families achieve financial independence and self-sufficiency.

Family Court Services

Family Court Services provides support to non-cash assistance clients, including paternity and support establishment, summons services, enforcement and modification of court orders, and locating non-custodial parents. They also refer non-custodial parents to the Support Through Employment Program (STEP) for job training and placement.

Position Overview

Under the supervision of the Principal Administrative Associate I, with some independence for judgment, the Clerical Associate III functions as a Senior Clerk. The role involves performing clerical tasks of moderate difficulty to ensure case information accuracy and that clients are not receiving cash assistance.

Key Responsibilities

1. Retrieve and update data from systems such as CSMS, ASSETS, and WMS.
2. Respond to verbal inquiries, assist clients with questions regarding child support, and review applications for completeness and accuracy.
3. Screen, monitor, and refer incoming calls; maintain confidentiality when relaying messages.
4. Send summons to clients by mail and email summons to the Sheriff for service.
5. Format, enter, and maintain statistical and case information; prepare documents for data entry and coordinate with data entry staff.
6. Prepare weekly reports on unit activities and outstanding cases.
7. Perform additional clerical duties as assigned.

Work Details

Location: 151-20 Jamaica Ave., 4th Floor, Queens, NY

Hours: 9 am - 5 pm

Minimum Qualifications

• High school diploma or equivalent recognized by a state or accrediting organization.
• At least one year of satisfactory clerical experience.
• Keyboard skills with a minimum typing speed of 100 keystrokes per minute.

Additional Information

• This position is open to qualified persons with disabilities via the 55-a Program. Please indicate your interest on your resume and cover letter.
• Eligible employees may qualify for federal loan forgiveness programs. More info at https://studentaid.gov/pslf/.
• Residency in New York City is generally required within 90 days of appointment, with some exceptions for employees with two years of continuous city service.
• The City of New York is an equal opportunity employer committed to diversity and inclusion.