Patient Access Representative I

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

Cleveland Clinic is seeking a part-time caregiver for its Main Campus, 20 hours per week with a 6-week rotating schedule. The role focuses on registration, collecting demographics, insurance, and financial information, and includes cross-training across patient access areas such as the front desk, admitting office, ED, and cash handling in Epic.

Ideal candidates will have a high school diploma or GED with customer-facing experience, basic PC skills, knowledge of medical terminology, and the

Qualifications

• Minimum qualifications include a high school diploma or GED with two years of customer-facing experience or an Associate’s Degree with one year of experience or a Bachelor’s Degree.
• Knowledge of medical terminology sufficient to understand physician orders or completion of coursework within one year.
• Basic PC software knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Cross-train to staff all areas of patient access (front desk, admitting office, ED, and cash register).
• Act as a resource for training of new team members and during implementation of new processes.
• Function as a Super User and training resource for new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service

Medical terminology

PC skills

Emergency department experience

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

This is a part-time position working 20 hours per week with a 6-week rotating schedule

During Week 1, the caregiver works Sunday, Wednesday, Thursday and Friday from 5:00 p.m. to 11:30 p.m. During Week 2, the schedule is Monday and Tuesday from 5:00 p.m. to 11:30 p.m. This position also includes rotating weekend and holiday coverage.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Act as a resource for training of new team members and during the implementation of new processes
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role with in person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).