Clinical Administrative Assistant II

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic Main Campus in Cleveland, OH, is seeking a Clinical Administrative Assistant to serve as a key contact for patients, physicians, and nurses in a fast-paced clinical environment. You will manage a high volume of calls and EPIC communications, ensuring prompt and accurate responses while supporting efficient operations.

You will handle patient disbursement communications, scheduling, insurance information, referrals, and virtual appointment check-ins, while documenting patient

Qualifications

• Excellent communication skills and attention to detail required.
• Experience with Electronic Medical Records (EMR).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• EPIC training to be completed during first year.

Responsibilities

• Serve as the first point of contact for patients, physicians, and nurses in a fast-paced clinic.
• Manage a high volume of calls and EPIC communications, including MyChart messages.
• Schedule meetings, manage travel and reimbursement processes, and assist with licensing renewal.
• Assist with check-in for virtual appointments and triage referrals.
• Document and convey patient information to medical staff and coordinate orders and labs.

Skills

Communication skills

Microsoft Office

Education

High School Diploma or GED

Associate Degree

Bachelor’s Degree

Tools

EPIC

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

A caregiver in this position works 8:30am - 5:00pm.

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians, and nurses in a fast-paced clinical environment. This role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries. The position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations.

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• Healthcare experience
• Typing proficiency of with accuracy

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

Pay Range

• Minimum hourly: $16.47
• Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).