Patient Access Representative I

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Mercy Hospital in Canton, OH is hiring a Patient Access Representative to greet and register patients, collect demographics and payment information, and verify insurance. You will work 3:00pm–11:30pm with rotating weekends and holidays, and gain cross‑training to front desk, admitting, ED, and cashregister roles.

Ideal candidates have strong communication, basic computer skills, and the ability to use Epic for registration and payments; a patient‑facing background is valued and

Qualifications

• High School Diploma or GED with 2 years in a customer-facing role, or an Associate’s/Bachelor’s degree.
• Strong communication, organizational and interpersonal skills.
• Basic PC skills and ability to use multiple data systems.
• Knowledge of medical terminology to understand physician orders.

Responsibilities

• Perform registration and obtain demographics, insurance, medical and financial information.
• Crosstrain to staff all areas of patient access such as front desk, admitting office, ED and cash register.
• Function as a Super User and train new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service

Registration

Communication

Medical terminology

Data entry

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Job description

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works 3:00pm—11:30pm. Rotating weekends and holidays.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in a customer‑facing role
• OR Associate’s Degree and one year of experience
• OR Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Excellent communication, organizational and interpersonal skills

Preferred qualifications for the ideal future caregiver include:

• Epic experience
• Healthcare registration experience

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).