Patient Access Coordinator

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

The Cleveland Clinic Main Campus is a renowned healthcare organization where research and surgery are advanced and patient care is world-class. As a Patient Access Coordinator, you will organize the activities and workflow of the patient access area, supporting front-line scheduling and exceptional patient service.

Mon through Fri, 8:00am to 5:00pm, you will develop programs to improve appointment utilization, coordinate schedules, and produce operational reports while maintaining compassionate

Qualifications

• High School Diploma or GED required.
• Two years of outpatient scheduling experience or equivalent.
• Three years of external outpatient scheduling experience as alternative.
• Associate Degree and one year of experience or Bachelor's degree acceptable.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization (reminder, follow-up on no-show/cancellation).
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational issues.
• Control and audit reconciliation of day sheets and update statistics in the data bank.
• Produce reports as needed.

Skills

Customer service

Scheduling experience

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you in enhancing your customer service skills and finding your place within the organization.

A caregiver in this position works Monday through Friday, 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis.
• OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others.
• OR Associate Degree and one year of experience.
• OR Bachelor's Degree

Physical Requirements

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).