Patient Access Representative, Hospital

UW Health; Madison (WI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Two-week parental leave

Adoption assistance

Tuition benefits

Referral bonus

Job summary

UW Health is seeking a Hospital-based Patient Access Representative to enter and verify demographic and insurance information, identify patient financial obligations, and register or admit patients. You will aim to create a positive patient and family experience, showing empathy while engaging in compassionate collections and clear communication.

The role emphasizes strong customer service and the ability to handle sensitive information with courtesy, across 100% FTE day shift at University

Qualifications

• No minimum education required.
• High School Diploma or Equivalent Preferred.
• Associate's Degree in Business, Finance, Health Information Management or related field Preferred.

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Skills

Customer service

Communication skills

Empathy

Education

High School Diploma or equivalent

Associate's Degree in Business, Finance, Health Information Management or related field

Job description

Work Schedule

100% FTE, day shift working Monday - Friday from 8:30 am - 5 pm. You will work at University Hospital in Madison, WI.

Be part of something remarkable

Bring your excellent customer service to UW Health.

Patient Access Representative - Hospital

We are seeking a Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

At UW Health, You Will Have

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• No minimum education Required
• High School Diploma or Equivalent Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description

UW Hospital and Clinics benefits