Patient Access Representative I (F)

SSM Health; Madison (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options (DailyPay)

Upfront Tuition Coverage

Job summary

SSM Health in Madison, WI is seeking a Patient Access Representative to support the Dean Medical Group South Madison Campus. This regular, full-time role offers a float schedule with varied hours between 6:30am–7:00pm during weekdays and 7:45am–4:00pm on weekends when covering Urgent Care, with training 8:30am–5:00pm for four weeks.

You will gather demographic, insurance and clinical information, schedule procedures efficiently, assist with pre-certification tasks, and provide patient

Qualifications

• High School diploma/GED or 10 years of work experience.
• Strong communication and interpersonal skills.
• Ability to manage scheduling and data entry accurately.

Responsibilities

• Gathers information from patient and enters into appropriate database or system.
• Schedules patient procedures efficiently and coordinates resources.
• Assists with insurance pre-certification/authorization processes.
• Provides counseling to patients regarding pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data entry

Scheduling

Education

High School diploma/GED

10 years of work experience

Job description

It's more than a career, it's a calling.

WI-SSM Health Dean Medical Group South Madison Campus

Worker Type

Regular

Job Highlights

This Patient Access Rep will be a float role with a variable schedule. Varied hours between 630am- 7pm during the week and 745a-4p on the weekends when covering Urgent Care. Training would be 830-5 for at least 4 weeks.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

5920840164 WRO Frontline Resource Staff

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

40

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.