Patient Experience Consultant

University of Wisconsin Hospitals and Clinics Authority in; Madison (WI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits eligibility

Referral bonus

Job summary

University of Wisconsin Hospitals and Clinics Authority is seeking a Patient Experience Consultant (Finance) to drive improvement and partner with hospital teams to deliver a remarkable patient experience.

The role emphasizes coaching, data-informed improvement, and collaboration across the UW Health system. It requires a bachelor’s degree and healthcare experience, with a preference for a master’s degree and experience in patient experience initiatives.

Qualifications

• Bachelor's Degree in business administration, health care, or related field Required.
• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred.
• 2 years of healthcare experience with at least one (1) year of patient experience focus Required.
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required.

Responsibilities

• Foster a culture of improvement, efficiency, and innovative thinking by engaging partners to deliver remarkable patient experience.
• Educate and coach patient experience best practices across the system.
• Lead and participate in cross-functional improvement work across the system using patient experience data.

Skills

Healthcare experience

Patient experience focus

Process improvement

Coaching

Volunteer programming

Education

Bachelor's Degree

Master's Degree preferred

Job description

University of Wisconsin Hospitals and Clinics Authority

Patient Experience Consultant (Finance)

Work Schedule

100%, day shift working Monday - Friday, 8:00 am - 5:00 pm. This is a hybrid position with a homebase at 7974 UW Health Court, Middleton, WI, but may need to cover other UW Health hospital sites. You will work a minimum of one day per month on-site but up to five days on-site per month based on the needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Experience Consultant to:

• Foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience.
• Build trusting partnerships across the system as you educate, and coach patient experience best practices.
• Establish trust in leading and participating in cross functional improvement work across the system.
• Utilize patient experience data to help inform improvement work.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• Bachelor's Degree in business administration, health care, or related field Required
• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred

Work Experience

• 2 years of healthcare experience with at least one (1) year of patient experience focus Required
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required
• 5 years of patient experience focused work a large health care environment Preferred
• 2 years of experience working with volunteer programming Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities

UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job Description

UW Hospital and Clinics Benefits