Patient Access Representative Ambulatory FLOAT

UW Health; Madison (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits

Referral bonus

Job summary

UW Health in Madison, WI, is seeking an Ambulatory Patient Access Representative to join our team. This on-site role supports patient check-in, demographic and insurance verification, and financial clearance across Digestive Health Center, West Towne Urgent Care, Junction Road Medical Center, and Science Drive Medical Center.

The position emphasizes delivering a smooth, welcoming patient experience with accuracy and compliance.

Qualifications

• 1 year of experience in a customer service-related field.
• 1 year of experience in a healthcare, call center, business, financial or insurance-related field preferred
• Associate’s degree or higher in a related field is preferred

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
• Cover a variety of clinic locations and hours as needed

Skills

Customer service

Communication skills

Empathy

Education

Associate’s degree (Business/Finance/Health Info) or related

Job description

Patient Access Representative Ambulatory FLOAT

Madison, WI, United States (On-site)

Job Description

Work Schedule: 60%, day shift working core hours scheduled Monday – Friday from 7:30 am – 4:00 pm and every other weekend working 7:30 a – 4p. This position will be flexible to cover all operational hours which could include evenings hours with one holiday yearly and on call for one holiday yearly. You will work at Digestive Health Center, West Towne Urgent Care, Junction Road Medical Center and Science Drive Medical Center in Madison, WI.

Be part of something remarkable

Bring your dedication to delivering a smooth, welcoming patient experience while upholding accuracy and compliance to UW Health.

We are seeking a Patient Access Representative - Ambulatory to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
• Cover a variety of clinic locations and hours as needed.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Legal Employer University of Wisconsin Hospitals and Clinics Authority
• Locations 7102 Mineral Point Rd, Madison, WI, 53717, US (On-site)
• Job Category Professional Non-Clinical
• Job Function Billing-Insurance-Medical Coding