Patient Scheduling Representative - Urgent Care

UW Health; Madison (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

UW Health in Madison, WI seeks a Patient Scheduling Representative for a per diem role. Variable shifts between 7:15 am and 8:30 pm; weekends required.

Duties include scheduling appointments by phone, in person, or electronic means, answering calls, making outbound scheduling calls, and coordinating with clinic staff to ensure timely patient care. Minimum education is a high school diploma; preferred associates or bachelor's in business, healthcare, or related field.

Qualifications

• Six (6) months of previous experience in an office or customer service environment.
• Experience in healthcare scheduling or answering phones is preferred.
• Ability to greet clients in person and coordinate with clinic staff.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and families to assist with scheduling needs.
• Make outgoing calls to schedule appointments.
• Coordinate with clinic staff to ensure timely care.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Associate or Bachelor's degree in Business Administration or Healthcare

Job description

Work Schedule

This is a per diem position, variable shifts scheduled between 7:15 am - 8:30 pm, length of shifts may vary, Weekends required. Hours may vary based upon operational needs of the department.

Job Description

Work Schedule: This is a per diem position, variable shifts scheduled between 7:15 am - 8:30 pm, length of shifts may vary, Weekends required. Hours may vary based upon operational needs of the department.

Pay

Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Scheduling Representative to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education

Minimum – High school diploma or equivalent.

Preferred – Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.

Work Experience

Minimum – Six (6) months of previous experience in an office or customer service environment.

Preferred – Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

- our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

UW Medical Foundation benefits