Guest Services Specialist

UW Health; Madison (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plans

Wellness options at work

Tuition reimbursement

Job summary

UW Health is seeking a Guest Services Specialist to be the first point of contact for patients, visitors, and staff, helping to deliver a remarkable patient and family experience.

You will warmly greet people and create a welcoming environment, contributing to a positive hospital experience. This full-time role offers a schedule of Monday through Friday with evening hours and a strong commitment to patient service excellence.

Qualifications

• High School Diploma or equivalent (Required).
• Six months customer service, administrative support, retail, or related experience (Required).

Responsibilities

• Serve as the first point of contact for patients, visitors, and staff to provide a remarkable patient and family experience.
• Warmly greet patients, visitors, and staff to create a welcoming environment.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Work Schedule:
This is a full-time, 100% FTE position. Scheduled hours are Monday through Friday from 11:30 AM - 8:00 PM. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Guest Services Specialist to:

• Serve as the first point of contact for general information for patients, visitors, and staff to provide a remarkable patient and family experience.
• Warmly greet our patients, visitors, and staff to create a welcoming environment.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• High School Diploma or equivalent (Required)

Work Experience

• Six months customer service, administrative support, retail, or related experience (Required)

Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Eastpark Medical Center - UW Health's state-of-the-acts ambulatory facility located across from East Madison Hospital on Eastpark Blvd. transforms the patient experience. It is home to many specialties, including women's complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials.

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