Front Desk Registration

Fort Smith Emergency Hospital; Fort Smith (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

Fort Smith Emergency Hospital is looking for a Patient Access Representative to ensure efficient patient check-in and check-out processes. This role requires strong communication skills and organizational abilities while maintaining patient confidentiality.

Responsibilities include greeting patients, managing financial transactions, and maintaining facility cleanliness. Applicants must have a High School Diploma and at least 2 years of experience in a hospital or ER setting.

Qualifications

• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Greet patients and guests with a cheerful demeanor.
• Collect payments via cash, checks, and credit cards for co-pays and account balances.
• Assist in maintaining the overall cleanliness of the facility.

Skills

Strong communication skills

Organizational abilities

Proficient in Electronic Medical Records (EMR)

Education

High School Diploma or equivalent

Job description

Front Desk Registration-1

The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check‑in and check‑out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring that patients receive the care they need while upholding the healthcare facility's standards.

Qualifications

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Responsibilities

1. Front Desk Operations
   Greet patients and guests with a cheerful demeanor
   Determine necessary services and direct patients accordingly
   Collect demographic information and ensure proper signatures for billing accuracy
   Maintain logs of patient information and manage phone inquiries professionally
   Manage office supplies and maintain a clean and welcoming environment
2. Financial Responsibilities
   Collect payments via cash, checks, and credit cards for co‑pays and account balances
   Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
3. Facility Cleanliness
   Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
4. Communication Skills
   Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
5. Professional Development
   Attend monthly staff meetings and engage in performance improvement activities
6. Other Duties
   Assist management with additional tasks or projects as assigned

Nonessential Job Functions

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements

Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
Occasional: Climbing, Kneeling, Distinguishing colors
Rarely: Exposure to electric shock and confined spaces

Work Environment

OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.