Academic Support Assistant

SSM Health; Missouri; On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health St. Mary's Hospital in St. Louis seeks an administrative and patient business support professional for clinical and academic settings. The role organizes and coordinates office support functions to ensure smooth operations and excellent patient service.

The position requires coordination with clinical teams, scheduling, patient communications, and basic administrative duties. Emphasis is on detail, compassion, and a collaborative care environment.

Qualifications

• Assists with preparing and facilitating meetings, conferences, programs, and/or special events.
• Communicates with others in person, telephone, and/or email.
• Ensures medical appointments, special instructions, and patient information are entered into the electronic medical system and/or delivered to the patient as required.

Responsibilities

• Schedules patient visits and procedures as requested. Opens, adjusts, and closes clinics or surgery blocks.
• Coordinates scheduling and referrals with internal and external healthcare providers and services.
• Processes schedule changes or cancellations as appropriate.
• Works with patients to ensure medical clearance has been obtained prior to surgery.
• Coordinates with patients and insurance providers to obtain prior authorizations and coordinate peer reviews.
• Gathers information needed to schedule surgeries per department guidelines.
• Manages select clinical research tasks including invoicing and coordination with sponsor.
• Supports graduate medical education (GME) function if needed.

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health St. Mary's Hospital - St. Louis

Worker Type:

Regular

Job Highlights:

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this role, you will provide hands‑on support in a fast‑paced care environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with clinical teams will help create a safer, smoother care experience. If you enjoy interacting with patients and want to grow in a collaborative care setting, this role is perfect for you.

Job Summary:

Provides administrative and patient business support in both clinic and academic settings. Organizes and coordinates office support functions.

Job Responsibilities and Requirements:

Primary Responsibilities

• Assists with preparing and facilitating meetings, conferences, programs, and/or special events.
• Communicates with others in person, telephone, and/or email.
• Ensures medical appointments, special instructions, and patient information are entered into electronic medical system and/or delivered to the patient as required.
• Schedules patient visits and procedures as requested. Opens, adjusts, and closes clinics or surgery blocks. Coordinates scheduling and referrals with internal and external healthcare providers and services. Processes schedule changes or cancellations as appropriate.
• Works with patients to ensure medical clearance has been obtained prior to surgery. Works directly with patients and insurance providers to obtain prior authorizations, coordinate peer reviews, etc.
• Gathers information needed to schedule surgeries consistent with department guidelines.
• Manages select clinical research tasks including invoicing and coordination with sponsor.
• Works under an increased scope (e.g., number of providers, medical residency support) and demonstrates an intermediate level of business and medical acumen/knowledge.
• May be responsible for tracking and maintaining financial records and databases. May provide support for graduate medical education (GME) function.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

2054000100 Maternal Fetal Med

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination