Patient Access Representative - Family Medicine

SSM Health; O’Fallon (MO); Presencial; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

SSM Health in O’Fallon, MO is seeking a Patient Scheduler to coordinate procedures, gather demographic and insurance information, and communicate with patients, staff, and participants. This role is Monday–Friday, Day Shift, with starting pay around $15 per hour, and requires a HS diploma or 1 year of experience.

The position emphasizes accurate data entry, pre-service coordination, and excellent customer service while supporting efficient clinical resource use.

Qualificações

• High School diploma/GED or 10 years of work experience.
• One year of experience required.
• Excellent communication to schedule procedures and gather demographic/insurance data.

Responsabilidades

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures efficiently and coordinates schedules.
• Assists with insurance pre-certification/authorization coordination.
• Counsels patients regarding pre-service requirements.
• Performs clerical and reception duties related to patient registration.
• Identifies process improvement opportunities.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

Conhecimentos

Scheduling

Communication

Customer service

Formação académica

High School diploma or GED

Descrição da oferta de emprego

It's more than a career, it's a calling.

MO-SSM Health Medical Group - 1101 Highway K

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role you will be responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Department: Family Medicine

Schedule: Monday - Friday, Day Shift, no Weekends/Holidays

Starting Pay: 15+/hr. (Offers are based on years of experience and equity for this role.)

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

7016000125 O'Fallon FM

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Read our notice of non-discrimination (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)