Patient Access Representative - Orthopedic Clinic

SSM Health; United States; On-site; USD 17,000 - 24,000; Full time

Job summary

SSM Health in the United States is seeking an Appointment Scheduler to join Orthopedics. You will coordinate patient procedures, collect demographic, insurance and clinical information, and schedule efficiently while guiding patients through pre-service requirements.

The role emphasizes accuracy, customer service, and clerical duties, with a Monday–Friday Day Shift and a starting pay of 15+ per hour. No prior experience required; high school diploma or 10 years of work history preferred.

Qualifications

• Gathers accurate patient demographics and insurance information.
• Communicates with patients and staff to schedule procedures.
• No prior experience required.

Responsibilities

• Gathers information from patient and enters into database; resolves issues about procedures.
• Schedules patient procedures efficiently and coordinates schedules.
• Assists with insurance pre-certification/authorization activities.
• Counsels patients about pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.

Skills

Communication skills

Scheduling

Clerical work

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Orthopedics 12349 DePaul

Worker Type: Regular

Job Highlights

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role you will be r esponsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure

Department: Orthopedics

Schedule: Monday - Friday, Day Shift, no Weekends/Holidays

Starting Pay: 15+/hr. (Offers are based on years of experience and equity for this role.)

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department

7305000125 DePaul Orthopedic

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination