Patient Access Representative - Family Medicine

McLaren Health Care; Lake Orion (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

McLaren Health Care in Michigan seeks a Patient Access Representative I to perform registration, financial clearance, insurance verification and cashiering tasks within Revenue Cycle Management. You will work under general direction and complete assigned tasks to quality and productivity standards.

Responsibilities include responding to customer needs professionally, coordinating with team members, and contributing to continuous quality improvement.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months in Patient Access, Medical Billing or Customer Service.
• Proficient in Microsoft Office (Excel and Word) and Windows.
• Willingness to travel between clinics for float positions.

Responsibilities

• Completes all assigned tasks accurately and timely.
• Responds professionally to customers' needs.
• Cooperates and communicates effectively with McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Seeks guidance from Rep II, Rep III and supervisor on tasks assigned.

Skills

Customer service

Education

High School Diploma or GED

Associate Degree in Health Care or related

Certification in medical billing/coding

Tools

Microsoft Office

Excel

Word

Windows OS

10-key calculator

Job description

Position Summary

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Keywords: Receptionist, secretary, office, clerical, front desk

Qualifications

Minimum:

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
• For positions designated as float positions, travel to or between clinics is required

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010200
• Daily Work Times: 8:00am - 5:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No