Patient Access Representative - Family and Internal Medicine

McLaren Health Care; Waterford Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Waterford Charter Township, Michigan, is seeking a Patient Access Representative I to perform registration, financial clearance, insurance verification, and cashier duties within Revenue Cycle Management.

The role emphasizes accuracy, timely task completion, and courteous customer service while collaborating with clinic teams and leadership to maintain quality standards.

Qualifications

• High School diploma or GED required.
• At least 6 months of Patient Access, medical billing or customer service experience.
• Proficiency in Microsoft Office (Excel/Word) and 10-key calculators.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Skills

Customer service

Communication

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

10-key calculator

Windows-based applications

Job description

Position Summary

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Keywords: Receptionist, secretary, office, clerical, front desk

Essential Functions and Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Qualifications

Minimum:

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
• For positions designated as float positions, travel to or between clinics is required

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Requisition ID: 26004520
• Daily Work Times: 8:30am - 5:00pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No