Patient Access Representative - Family Medicine

Mclaren-Health-Care; Lake Orion (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

McLaren Health Care in Michigan is hiring a Patient Access Representative I to handle registration, financial clearance, insurance verification, cashiering, and related duties within Revenue Cycle Management.

The role requires a high school diploma or GED, 6 months of relevant experience, and proficiency with Microsoft Office. A preferred associate degree and billing/coding certifications bolster a candidate's profile.

Qualifications

• High School Diploma or GED required.
• Minimum 6-month of Patient Access, Medical Billing or Customer Service experience.
• Proven skills in Microsoft Office, specifically Excel and Word, Windows based applications, and 10 key calculators.
• For float positions, travel to or between clinics is required.
• Associate Degree in Health Care, Finance or related area preferred.
• Certification in medical billing, coding, or equivalent job specific certification.
• Working knowledge of CPT, HCPCS, and ICD-10.
• One-year experience in Revenue Cycle.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Skills

Microsoft Office (Excel, Word)

10 key calculators

Windows-based applications

Education

High School Diploma or GED

Associate Degree (preferred) in Health Care/Finance

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Patient Access Representative - Family Medicine

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.

2. Responds promptly, professionally and courteously to all customers’ needs.

3. Cooperates and communicates effectively with all McLaren Health Care team members.

4. Contributes to continuous quality improvement efforts.

5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Keywords: Receptionist, secretary, office, clerical, front desk

Qualifications

Minimum:

High School Diploma or GED

Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience

Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

For positions designated as float positions, travel to or between clinics is required

Preferred:

Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted

Certification in medical billing, coding, or equivalent job specific certification

Working knowledge of CPT, HCPCS, and ICD-10

• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Daily Work Times: 8:00am - 5:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.