Patient Access Representative I - Casual

McLaren Health Care; Caro (MI); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

On-call shifts

Weekend work

Job summary

McLaren Health Care is seeking a Patient Access Representative I to perform registration, financial clearance, insurance verification, cashiering and related duties. The role emphasizes accuracy, timely work, and professional customer service within a hospital setting.

Responsibilities include task completion, effective communication with team members, and contributing to quality improvements. Per diem schedule with on-site hours and on-call/weekend requirements apply.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of Patient Access, Medical Billing or Customer Service experience.
• Proficient with Microsoft Office including Excel and Word.

Responsibilities

• Completes all assigned tasks accurately and in a timely manner.
• Responds professionally to customers’ needs.
• Cooperates and communicates with McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Seeks guidance from Rep II, Rep III and supervisor as needed.

Skills

Microsoft Office

Excel

Word

Customer service

Education

High School Diploma or GED

Associate Degree in Health Care or Finance

Tools

Windows-based applications

10-key calculators

Job description

Position Summary

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by CBO Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Qualifications

Minimum:

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One-year experience in Revenue Cycle

Knowledge, Skills, and Abilities

• Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Health Care.
• Provides service excellence standards:
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
• Organizes time and prioritizes effectively.
• Completes tasks accurately and timely.
• Works to meet department needs and objectives.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers.
• Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external clients. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers.
• Displays high ethical standards.

Position Specific Expectations

Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Patient Access Representative I.

Additional Information

• Schedule: Per Diem
• Requisition ID: 26003864
• Daily Work Times: Variable
• Hours Per Pay Period: 0.01
• On Call: Yes
• Weekends: Yes