Patient Access Representative - Emergency Department

Geisinger; Scranton (Lackawanna County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established healthcare provider is seeking dedicated individuals for part-time roles focused on patient check-in and insurance processing. This position involves ensuring accurate patient information, managing financial communications, and adhering to HIPAA guidelines to maintain confidentiality. Join a diverse and inclusive environment where you can contribute to patient care while enjoying competitive benefits from day one. This role offers flexibility with 8-hour shifts, making it an excellent opportunity for those looking to balance work and personal commitments.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Automatic Contributions

Generous Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Flexible Spending Account

Short-term and Long-term Disability Insurance

Qualifications

• Experience in patient check-in and insurance processing.
• Strong understanding of HIPAA guidelines and patient confidentiality.

Responsibilities

• Check patients in for appointments and verify demographics accurately.
• Communicate financial obligations to patients and collect fees.

Skills

Patient Check-In Procedures

Insurance Guidelines Understanding

Financial Communication

HIPAA Compliance

Medical Record Management

Job description

Responsibilities:

1. Check patients in for appointments and verify demographics accurately.
2. Complete check-in procedures, monitor patient wait times, and communicate updates as necessary.
3. Read and interpret insurance responses.
4. Understand insurance guidelines and rank requirements to assign primary, secondary, and tertiary insurance correctly.
5. Ensure patients receive necessary disclosures and privacy information, and obtain legal and financial signatures.
6. Communicate financial obligations to patients and collect fees at the time of service as appropriate.
7. Complete all regulatory forms with patients, explaining their purpose.
8. Schedule follow-up appointments, including specialty or ancillary services, to complete the patient's visit.
9. Process messages related to patient and physician requests, such as appointments, referrals, prescriptions, and complaints.
10. Notify patients or guarantors of anticipated financial responsibilities and collect copays, deductibles, or coinsurances accordingly.
11. Perform cash posting following department guidelines.
12. Follow organizational and HIPAA guidelines to maintain patient confidentiality and rights.
13. Work independently on work queues to resolve accounts timely.
14. Maintain productivity and quality performance standards.
15. Uphold confidentiality at all times.
16. Maintain and release medical records accurately.
17. Assist with referrals and pre-authorizations during encounters.
18. Use and maintain patient recall and reschedule lists properly.

Work Environment and Policies:

Work is typically performed in an office setting. Employees are responsible for meeting job obligations and complying with organizational policies and procedures. The responsibilities listed are not exhaustive but represent key elements for successful job performance.

Position Details:

Part-Time, 8-hour shifts between 7 PM - 7 AM.

About Geisinger:

We care about our patients, members, and staff. We offer competitive compensation and benefits to support your health, financial stability, and professional growth. We promote a diverse and inclusive environment. Learn more at https://jobs.geisinger.org/diversity.

Benefits:

• Full benefits (health, dental, vision) starting day one
• Multiple medical plans, including expanded networks for out-of-area employees and dependents
• Pre-tax savings plans, including FSA and HSA options
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with automatic contributions
• Generous paid time off (PTO)
• Up to $5,000 annual tuition reimbursement
• MyHealth Rewards wellness program
• Family support benefits including adoption, fertility, parental leave, and discounted backup care
• Employee Assistance Program (EAP) for various support services
• Voluntary benefits such as accident, critical illness, and pet insurance