Patient Access Representative - Endoscopy

Geisinger; Pittston (Luzerne County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated front office support specialist to enhance patient experiences. This role involves greeting and registering patients, managing appointments, and ensuring compliance with insurance guidelines. You will play a vital role in maintaining patient confidentiality while providing essential support to the healthcare team. With a focus on community care, this position offers a comprehensive benefits package, including health, dental, and vision coverage from day one, along with generous PTO and tuition reimbursement. If you are passionate about patient care and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Contributions

Generous PTO

Tuition Reimbursement

Wellness Program

Employee Assistance Program

Voluntary Benefits

Qualifications

• High School Diploma or GED required with 1 year of related experience preferred.
• Strong understanding of insurance guidelines and patient registration processes.

Responsibilities

• Coordinates front line office activities and greets patients efficiently.
• Communicates financial obligations and collects fees at the time of service.
• Maintains patient confidentiality and adheres to HIPAA guidelines.

Skills

Patient Registration

Insurance Verification

Cash Posting

HIPAA Compliance

Communication Skills

Education

High School Diploma

GED

Job description

Job Summary

Full Time Day; REQUIRES: High School Diploma or GED; previous experience preferred

Job Duties

1. Responsible for front line support to the department. Coordinates and performs front line office activities efficiently.
2. Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments.
3. Checks patients in for appointments and verifies demographics accurately.
4. Ensures all check-in procedures are completed and monitors patient wait times, communicating changes as necessary.
5. Reads and interprets insurance responses and understands insurance guidelines to assign primary, secondary, and tertiary insurance correctly.
6. Ensures patients receive necessary disclosures and privacy information, obtaining legal and financial signatures.
7. Communicates financial obligations and collects fees at the time of service.
8. Completes regulatory forms with patients and schedules follow-up appointments, including specialty or ancillary services.
9. Processes messages related to patient and physician requests regarding appointments, referrals, prescriptions, and complaints.
10. Notifies patients or guarantors of anticipated financial responsibilities and collects accordingly.
11. Performs cash posting following department guidelines.
12. Adheres to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
13. Works independently on work queues to resolve accounts timely.
14. Maintains productivity and quality performance standards.
15. Maintains high confidentiality standards.
16. Performs medical record maintenance and releases accurately.
17. Assists with referrals and pre-certifications during encounters.
18. Utilizes and maintains patient recall and reschedule lists properly.

Work is performed in an office environment. The role requires compliance with all policies and procedures. The statements are not all-inclusive but represent typical job elements.

Position Details

Caring for your health and well-being.

• Full benefits (health, dental, vision) starting day one
• Three medical plans, including expanded network options
• Pre-tax savings plans with FSA and HSA options
• Company-paid life insurance, short-term and long-term disability
• 401(k) with automatic contributions
• Generous PTO accrual
• Up to $5,000 in annual tuition reimbursement
• Wellness program with incentives
• Family support benefits including adoption, fertility, parental leave, and more
• Employee Assistance Program (EAP) for various support services
• Voluntary benefits such as accident, critical illness, and pet insurance

Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum 1 year of related work experience preferred

Our Purpose & Values: We focus on caring for our community and fostering a respectful, innovative, and safe environment. We promote diversity and equal opportunity in employment.