Pharmacy Patient Access Representative

Ascension Healthcare; Austin (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a mission-driven healthcare organization committed to transforming healthcare and serving those in need. This role offers the chance to work remotely while assisting patients and coordinating procedures in a supportive environment. As part of a leading non-profit health system, you will have opportunities to grow your career and make a positive impact on the lives of others. With a focus on community service and a commitment to employee well-being, this position is perfect for those looking to contribute meaningfully to healthcare.

Benefits

Paid Time Off (PTO)

Health Insurance Options

Retirement Benefits

Disability Insurance

Employee Assistance Programs

Parental Leave

Tuition Reimbursement

Community Service Opportunities

Qualifications

• High School diploma or 1 year of relevant experience required.
• Professional licensure can substitute for education or experience.

Responsibilities

• Answer pharmacy questions and assist in a call center environment.
• Communicate with patients to schedule prescribed procedures.
• Gather and enter demographic and clinical information.

Skills

Customer Service

Communication

Data Entry

Pharmacy Knowledge

Education

High School Diploma

Pharmacy Technician Certification

Job description

**Details**

+ Department: ACC Consumer Support

+ Schedule: 8:00am-5:00pm Central Time

+ Location: Remote (must be able to work CST hours)

**Benefits**

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Opportunities to give back to the community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, and salary range at the time of the offer._

**Responsibilities**

• Answer pharmacy questions and assist in a call center environment.
• Communicate with patients, participants, and staff to schedule prescribed procedures.
• Gather and enter demographic, insurance, and clinical information into the database.
• Resolve issues regarding procedure type, date, or location.
• Schedule procedures efficiently, coordinating schedules and resources.
• Assist with insurance pre-certification/authorization activities.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.

**Requirements**

• High School diploma or equivalency OR 1 year of relevant experience.
• Professional licensure/certification can substitute for education or experience if applicable.

**Additional Preferences**

• Certified Pharmacy Technician (CPhT) – Strongly Preferred
• Texas Pharmacy Technician License – Strongly Preferred
• Pharmacy experience
• Living in Central Standard Time zone

**Why Join Our Team**

Join Ascension to be part of a mission-driven healthcare organization committed to transforming healthcare and serving those most in need. We offer opportunities across various locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based health system with over 134,000 associates and 2,600 care sites, including hospitals and senior living communities across 19 states.

Our Mission, Vision, and Values guide all our actions. Every associate has the opportunity to give back, volunteer, and make a positive impact. Careers at Ascension are more than jobs—they are opportunities to grow and help others.

**Equal Employment Opportunity Employer**

Ascension provides equal employment opportunities regardless of race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, and other protected statuses, in accordance with applicable laws.

For more information, view the EEO posters in English and Spanish linked above.

We support military families and promote career flexibility for veterans and reservists, encouraging the application of military experience in our organization.

Pay Non-Discrimination Notice: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf

**E-Verify Statement**

This employer participates in the E-Verify program. For more information, visit: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf