Patient Access Representative - Emergency Department

Geisinger; Pennsylvania; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to enhance patient experiences through efficient check-in processes and clear communication. In this role, you will be responsible for verifying patient information, managing appointments, and ensuring compliance with regulatory standards. The ideal candidate will possess strong interpersonal skills and a commitment to maintaining patient confidentiality. With a competitive benefits package and opportunities for personal growth, this position offers a fulfilling career path in a supportive environment. Join a team that values diversity and inclusion while making a positive impact on patient care.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Contributions

Generous PTO Accrual

Tuition Reimbursement

Wellness Programs

Employee Assistance Program

Qualifications

• Experience in patient check-in and insurance verification.
• Strong understanding of HIPAA guidelines and patient confidentiality.

Responsibilities

• Check patients in for appointments and verify demographics.
• Communicate financial obligations and collect fees at the time of service.
• Maintain patient confidentiality and adhere to HIPAA guidelines.

Skills

Patient Check-in Procedures

Insurance Verification

Financial Communication

Regulatory Compliance

Patient Confidentiality

Job description

Responsibilities:

1. Check patients in for appointments and verify demographics accurately.
2. Complete all check-in procedures, monitor patient wait times, and communicate changes as necessary.
3. Read and interpret insurance responses.
4. Understand general guidelines and insurance rank requirements to assign primary, secondary, and tertiary insurance appropriately.
5. Ensure patients receive necessary disclosures and privacy information, and obtain legal and financial signatures.
6. Communicate financial obligations to patients and collect fees at the time of service as appropriate.
7. Complete regulatory forms with patients, explaining their purpose.
8. Schedule follow-up appointments, including specialty or ancillary services, as needed.
9. Process messages related to patient and physician requests, such as appointments, referrals, prescriptions, and complaints.
10. Notify patients or guarantors of anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collect payments accordingly.
11. Perform cash posting following departmental guidelines.
12. Adhere to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
13. Manage work queues independently to resolve accounts timely.
14. Maintain productivity and quality performance standards.
15. Uphold high confidentiality standards.
16. Perform accurate medical record maintenance and releases.
17. Assist with referrals and pre-certifications during encounters.
18. Utilize and maintain patient recall and reschedule lists properly.

Work Environment:

Typically performed in an office setting. Responsible for fulfilling all job obligations and complying with organizational policies. The statements are not all-inclusive but highlight essential elements for successful performance.

Position Details:

Schedule: 2:30 PM - 11:00 PM, with rotating weekends and holidays required.

About Us:

Geisinger cares about patients, members, and employees. We offer a competitive benefits package to support health, financial stability, and personal growth. We promote diversity and inclusion. Learn more at https://jobs.geisinger.org/diversity.

Benefits:

• Full benefits (health, dental, vision) from day one
• Multiple medical plans, including expanded networks
• Pre-tax savings plans, FSA, and HSA options
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with employer contributions
• Generous PTO accrual
• Up to $5,000 annual tuition reimbursement
• Wellness programs and incentives
• Family support benefits including adoption, fertility, parental leave, and discounted care
• Employee Assistance Program (EAP) for various support services
• Voluntary benefits like accident, critical illness, and pet insurance