Patient Access Representative, PT Midnights

Saint Joseph Mercy Health System; Pontiac (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Pontiac, MI is seeking a Patient Access Representative for full-time midnight shifts. This role involves patient registration, insurance verification, and ensuring patient financial compliance. Ideal candidates will possess strong customer service skills and a high school diploma, with relevant certifications obtained within a year of hire. Join a team committed to patient satisfaction and quality care.

Qualifications

• Certification required within one year of hire (HFMA CRCR or NAHAM CHAA).
• Knowledge of medical terminology and diagnostic coding is a plus.
• Experience explaining insurance benefits and securing authorizations is preferred.

Responsibilities

• Register and pre-register patients and verify insurance.
• Enter patient data into healthcare scheduling system.
• Provide customer service and ensure patient satisfaction.
• Collect patient financial liability payments as required.

Skills

Customer service

Insurance verification

Data entry

Education

High school diploma or equivalent

Job description

Patient Access Representative, ED Registration FT Midnights

Full‑time, 12‑hour night shift (6 pm–6:30 am) with a 3‑day week, including weekend and holiday rotations.

Responsibilities

• Perform patient access processes: registration, pre‑registration, insurance verification, and appointment scheduling for various departments.
• Enter patient data into the Pathways Healthcare Scheduling system and coordinate multiple services in proper sequence.
• Collaborate with departments to optimize equipment and facility usage while accommodating physician preferences and patient needs.
• Provide courteous, professional customer service, proactively building relationships and prioritizing patient satisfaction.
• Collect patient financial liability payments and ensure patients meet financial requirements, including Medicare medical necessity, payer pre‑certifications, and referrals.
• Distribute analytical reports and support performance‑improvement activities as indicated by program efficiency and patient experience outcomes.

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.
• Medical terminology knowledge and understanding of diagnostic & procedural coding (nice to have).
• Experience with insurance verification and ability to explain benefits and secure authorizations.

EEO Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.