Patient Access Representative, PT Midnights

Trinity Health; Pontiac (MI); On-site; USD 16,531 - 27,552; Part time

Job summary

A healthcare provider in Pontiac, Michigan is seeking a Patient Access Representative for part-time night shifts. The role involves accurate registration, insurance verification, and scheduling procedures while providing excellent customer service. Candidates must have a high school diploma and obtain necessary certifications within one year. This position is suitable for those with skills in medical terminology and customer relations.

Qualifications

• HFMA CRCR or NAHAM CHAA certifications required within one year of hire.
• Knowledge of diagnostic and procedural coding.

Responsibilities

• Perform the Patient Access process, completing accurate registration and insurance verification.
• Schedule appointments and enter patient data for services.
• Coordinate multiple services and provide patient-focused customer service.

Skills

Medical terminology

Customer service skills

Education

High school diploma or equivalent

Job description

Patient Access Representative, PT Midnights

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Employment Type

Part time

Shift

12 Hour Night Shift (6pm-6:30am, every other weekend, holiday rotation)

Description

Part Time 2-12/hour shifts per week.

Accountability Objectives

• Responsible for performing the Patient Access process, completing accurate registration and pre‑registration processes, and insurance verification for eligibility.
• Scheduling for various department procedures/appointments, entering patient data for services for departments participating in PHS (Pathways Healthcare Scheduling).
• Coordinating multiple services in proper sequence and informing patient or doctor’s office of preparations and insurance requirements for each service.
• Collaborating with multiple departments to best utilize equipment and facilities while accommodating physician preference and patient needs.
• Displaying a courteous, professional manner, proactively developing customer relationships, and giving high priority to customer satisfaction.
• Providing patient‑focused customer service; performing outpatient and/or inpatient registration and insurance verification functions, collecting patient financial liability payments, and ensuring patients meet financial requirements including Medicare medical necessity, payer pre‑certifications, and referrals.
• Providing general information to hospital users, patients, families, and physician offices.

Minimum Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certifications required within one (1) year of hire.

Additional Qualifications (nice to have)

• Medical terminology required and knowledge of diagnostic and procedural coding.
• Insurance verification with the ability to explain benefits and secure necessary authorizations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.