Patient Access Representative - Corporate Patient Access - Per Deim

Guthrie; City of Cortland (NY); On-site; USD 23,000 - 31,000; Full time

Job summary

Guthrie is seeking a Patient Access Representative to warmly welcome patients, ensure accurate registration, and guide them through the care process across Cortland and Binghamton offices.

You will manage EHR encounters, audits, calls, and financial guidance while supporting after-hours HIM tasks and ED governance activities.

Qualifications

• High School Diploma or equivalent required.
• Healthcare experience preferred.
• Strong organizational and communication skills.
• Attention to detail and accuracy in registration.
• Ability to handle multiple duties with composure.

Responsibilities

• Creates patient encounters in the EHR for ED, radiology, and outpatient patients.
• Performs daily auditing of registration processes.
• Manages incoming and outgoing telephone calls and nurse call system.
• Collects co-pays and provides financial guidance for services.
• Performs Health Information Management department after hours.
• Participates in ED staff meetings and ED Shared Governance.

Skills

Strong organizational skills

Excellent verbal communication

Frequent keyboarding

Attention to detail

Education

High School Diploma or equivalent

Tools

EHR system

Job description

Be the first step in a patient's care journey. As a Patient Access Representative, you'll help patients navigate healthcare with confidence by providing a warm welcome, ensuring accurate registration, and helping connect them to the care they need when they need it most.

Schedule & Coverage:
Per Diem - Supporting Cortland and Binghamton Offices

Position Summary:
Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Education, License & Cert:
High School Diploma or equivalent is required.

Experience:

• Customer/patient relations experience required (preferably in a healthcare setting).
• At least 1‐year experience in a position requiring frequent and direct in‑person customer contact.

Candidate should have experience in a role that requires:

• Strong organizational skills
• Excellent verbal communication skills
• Frequent keyboarding
• Exceptional attention to detail

Essential Functions:

1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)
2. Participates in daily auditing of registration processes.
3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system.
4. Collects co‑pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.
5. Performs the function of Health Information Management department after hours.
6. Participates in ED staff meetings and ED Shared Governance.

Other Duties:
Other duties as assigned.

The pay range for tis position is $17.00-$22.82/hr. based on experience.