Patient Access Rep - Per Diem

Yale New Haven Health; Westerly (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Access Representative in Westerly, Rhode Island. The role is essential in providing a welcoming atmosphere for patients as they register for care and requires a strong emphasis on customer satisfaction and accurate registration practices.

Qualified candidates will possess a high school diploma or G.E.D., along with customer service experience. Skills in medical terminology and interpersonal communication are critical. The position also supports safety initiatives and operations within the hospital.

Qualifications

• Experience in a professional setting with customer service responsibility preferred.
• A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

Responsibilities

• Achieve and maintain registration information completeness/accuracy.
• Support customer satisfaction initiatives.
• Facilitate Time of Service Collection according to policy.
• Attend all required safety training programs.
• Follow hospital exposure control plans for safety.
• Demonstrate respect and regard for all patients and staff.

Skills

Medical terminology

Computer experience

Insurance experience

Strong telephone and interpersonal communication skills

Outstanding customer service skills

Team-building skills

Education

High school diploma or G.E.D.

B.S./B.A. or A.A. degree, or some college preferred

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Patient Access Representative are usually the first people to meet/greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Quality 0= <94% 1= 95%-97% 2= 98%-100%
  • 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• 2. Support customer satisfaction initiatives as defined in the annual individual work plan.
  • 2.1 External Customers (Patients, Families, Guests, Visitors):
• 3. Finance. 0= <60% 1=60%-74% 2=75%-100%
  • 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
  • 4.1 All required safety education programs have been attended.
• 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens.
  • 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
• 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

Qualifications

EDUCATION

High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.

EXPERIENCE

Experience in a professional setting with customer service responsibility preferred.

LICENSURE

Continuous demonstration of team orientation and customer focused behaviors. -A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. -Continuous demonstration of team orientation and customer focused behaviors.

SPECIAL SKILLS

Medical terminology -Computer experience required -Insurance experience required -Strong telephone and interpersonal communication skills -Outstanding customer service skills -Team-building skills

YNHHS Requisition ID
182566