Patient Access Representative

McLaren; Michigan; On-site; USD 22,000 - 30,000; Full time

Job summary

The McLaren Patient Access Registrar role supports a smooth and timely admission process under the Patient Access Registration Front Line leadership team. You will perform accurate EMR registration, collect demographic and financial data, and scan forms per protocol.

Responsibilities include greeting patients, guiding them to the correct setting, collecting copays and deductibles, and ensuring compliance with Meaningful Use and department policies. Per diem schedule offers varied hours.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service role or health care industry.
• Knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR systems preferred.
• Medical terminology preferred.

Responsibilities

• Accurately and efficiently perform registration and financial functions via EMR, document demographic and financial data, and scan forms as per protocol.
• Greet customers promptly with a warm and friendly reception.
• Collect and document required demographic and financial information.
• Direct patients to appropriate setting and explain delays.
• Maintain professionalism and diplomacy per department policy.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Ensure compliance with hospital and department plans and Meaningful Use requirements.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Electronic Eligibility System

Job description

Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. Estimates and collects copays, deductibles, and other patient financial obligations
7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.

Applies recurring visit processing according to protocol.
8. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred

Additional Information

• Schedule: Per Diem
• Daily Work Times: Varies
• Hours Per Pay Period: 0.01
• On Call: No
• Weekends: Yes