Patient Access Rep - Per Diem

Westerly Hospital; Westerly (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Westerly Hospital in Rhode Island is seeking a Patient Access Representative who serves as the first point of contact for patients and visitors, ensuring proper identification and a welcoming demeanor. You will handle payments at the cash window and respond to inquiries.

The role emphasizes accurate registration, cash handling, and delivering patient-centered service while adhering to safety and organizational policies.

Qualifications

• Education: High school diploma or GED required; college preferred.
• Experience: customer service in a professional setting preferred.
• Licensure: CPA T certification not required; focus on patient accounts awareness.
• Skills: medical terminology, telephone and interpersonal communication, computer experience, insurance familiarity.

Responsibilities

• Greeting patients and ensuring proper patient identification at registration.
• Handle patient payments at the cash window and respond to inquiries.
• Support departmental accuracy and contribute to safety and policy adherence.
• Demonstrate professional, courteous behavior toward patients, families, and staff.
• Participate in required safety training and maintain appropriate documentation.

Skills

Medical terminology

Computer experience

Insurance experience

Telephone skills

Interpersonal communication

Customer service

Team-building

Education

High school diploma or GED

Some college / AA degree preferred

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.

EEO/AA/Disability/Veteran

Responsibilities

• Quality
  • Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• Support customer satisfaction initiatives as defined in the annual individual work plan.
• Finance
  • Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• All required safety education programs have been attended.
• Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
• Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

Qualifications

Education

High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.

Experience

Experience in a professional setting with customer service responsibility preferred.

Licensure

Continuous demonstration of team orientation and customer focused behaviors. A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.

Special Skills

• Medical terminology
• Computer experience required
• Insurance experience required
• Strong telephone and interpersonal communication skills
• Outstanding customer service skills
• Team-building skills

YNHHS Requisition ID 186772