Patient Access Rep II per diem

Soldiers-; Town of Benton (NY); On-site; USD 27,000 - 31,000; Full time

Job summary

Finger Lakes Health seeks a Patient Service Representative to collect patient demographics, insurance details, and co-pays before service. You will enter data into the system, verify coverage, obtain pre-authorizations, and coordinate benefits with patients and payers.

The role requires strong data entry, confidentiality, and customer service skills; bilingual Spanish/English is preferred. A High School diploma is required, with college education preferred. Shift varies with salary range noted.

Qualifications

• Minimum education: High School diploma.
• Preferred: two- or four-year college degree.
• Minimum: cash collections experience.
• Preferred: 5–7 years in Registration or Patient Accounts; bilingual in Spanish and English.

Responsibilities

• Obtain patient demographics, insurance and financial information prior to service.
• Enter data into the facility system and coordinate with patients on outstanding information and co-pays.
• Verify payer coverage, pre-certify services, obtain authorizations, and document certifications.
• Counsel patients on insurance options and coordinate benefits; act as liaison with payers and departments.

Skills

Medical Terminology

Data entry

Revenue cycle

Discretion with confidential info

Time management

Interpersonal skills

Computer literacy

Microsoft Office

EMR systems

Education

High School diploma

Two or four year college degree

Tools

Microsoft Office

Electronic medical record

Job description

The Patient Service Representative (PSR) is responsible for obtaining patient demographics, insurance and financial information, and applicable co-pays and deductibles for all scheduled patients prior to the date of service. Responsibilities include entry of the data into the facility computer system as well as coordinating with the patient and the collection of any outstanding information/co-payments on the date of service. Responsibilities also include: Verifying payer coverage of the services to be provided to the patient, Pre-certifying the service with the payer, Obtaining any required pre-authorization(s), and documenting all information related to the certification/authorization. The PSR counsels patients on insurance and financial options, identifies billable third party payers, and determines insurance priority and coordination of benefits. Acts as a liaison to insurance companies, hospital departments, physician offices, and patients. The Patient Service Representative will be responsible for providing customer service excellence in a professional and helpful manner at all times, and serving as a resource for patients prior to services.
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Qualifications

EDUCATION:
Minimum:

• High School diploma

Preferred:

• Two or four year college degree

LICENSE:

PROFESSIONAL CERTIFICATIONS:

WORK EXPERIENCE:
Minimum:

• Previous experience with cash collections.

Preferred:

• Five to seven years of experience in Registration or Patient Accounts.
• Bilingual in Spanish and English.

SKILLS:
Minimum:

• Medical Terminology, CPT/ICD-9/10 Coding knowledge.
• Data entry knowledge (including diagnosis information).
• Overall knowledge and understanding of the revenue cycle and accounts receivable.
• Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner.
• Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.
• Excellent interpersonal, communication and organization skills.
• Computer literacy

Preferred:

• Experience with Microsoft Office products and electronic medical record

Salary Range

19.78-22.74

Shift

Varies

None

Holiday Requirement

No Holidays

On Call Requirement

None

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Employer Privacy Policy

All Finger Lakes Health entities are equal opportunity employers. We are committed to creating an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

We believe that diversity strengthens our team, fosters innovation, and drives success. If you need assistance or accommodations during the hiring process, please contact us at 315-787-4039.

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