Patient Access Representative- Addison, IL

NorthShore University HealthSystem; Addison (IL); On-site; USD 27,400 - 39,729; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Tuition Reimbursement

Paid Time Off

Career development opportunities

Job summary

NorthShore University HealthSystem is seeking a full-time Patient Access Representative in Addison, IL, responsible for patient registrations across various departments. The ideal candidate will manage demographic data and engage with patients to ensure a smooth registration process.

Key qualifications include a high school diploma, preferably an associate degree, and 1-2 years of customer service experience in the healthcare sector. Strong data entry skills and knowledge of medical terminology are essential.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• Minimum one to two years of experience in healthcare-related roles.
• Bilingual skills are advantageous.

Responsibilities

• Provide accurate pre-registrations and registrations for patients.
• Collect and analyze demographic and clinical data.
• Interact with patients and ensure their needs are met regarding billing.

Skills

Manual dexterity

Customer service experience

Knowledge of health insurances

Strong data entry skills

Bilingual skills

Education

High School diploma or GED

Associate degree in business or healthcare (Preferred)

Tools

Microsoft Office Suite

Job description

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Access Representative
• Location: Addison, IL
• Full-time
• Hours: M-F: 7:00 am- 3:30 pm; Weekend: Rotating Saturdays
• Holidays: 1‑3 per year

What you will need

• Education:
  • High School diploma or GED
  • Associate degree in business or healthcare (Preferred)
• License:
  • A valid driver's license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
• Experience & Skills (Preferred):
  • Manual dexterity to operate various office machines
  • Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
  • Knowledge of health insurances, medical terminology and anatomy
  • Strong data entry and keyboarding skills
  • Knowledge of Microsoft Office Suite
  • Bilingual skills

What you will do

Under general supervision and according to established policies and procedures, responsible for providing in‑patient, out‑patient, emergency room, immediate care and same day surgery patients with timely and accurate pre‑registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third‑party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer‑focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

Benefits

• Premium pay such as shift, on call, holiday and more based on an employee's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career pathways to promote professional growth and development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings PlanHealth Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.