Patient Service Rep - Primary Care

NorthShore University HealthSystem; Addison (IL); On-site; USD 25,320 - 36,713; Full time

Benefits offered by this job

Career Growth

Healthcare Options

Tuition Reimbursement

Free Parking

Wellness Program

HSA Options

Retirement with Company Match

Paid Time Off & Holidays

Community Involvement

Job summary

NorthShore University HealthSystem is seeking a Patient Service Rep at our Addison location. This full-time role handles pre-registrations, registrations, charge capture, and related revenue cycle tasks for in-patient, out-patient, ER, and same-day surgery patients.

You will collect demographic and insurance data, communicate with patients about payment options, and support overall patient-centered care. Flexible hours and occasional travel to other locations are possible.

Qualifications

• High School or GED required.
• Associates degree in Business Administration/Management preferred.
• 2 years of registration, scheduling, patient accounts, cash collections or customer service experience in healthcare.
• Manual dexterity to operate office equipment.
• Knowledge of health insurance, medical terminology and anatomy.
• Strong data entry and keyboarding skills.
• Knowledge of Microsoft Office Suite.
• Bilingual abilities helpful.
• Valid driver's license required for off-site duties with proof of insurance if applicable.

Responsibilities

• Pre-register and register in-patient, out-patient, ER, immediate care and same-day surgery patients with timely accuracy.
• Handle order management, charge capture, cash collection and medical information systems.
• Collect and verify demographic, insurance and clinical data; assist patients and families with revenue cycle expectations.

Skills

Customer service

Data entry

Microsoft Office

Bilingual skills

Healthcare terminology

Education

High School Diploma or GED

Associates Degree in Business Administration/Management

Tools

Microsoft Office Suite

Job description

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Service Rep
• Location: 303 W Lake St, Addison
• Full Time 40 hours
• Hours: Monday-Friday, Hours vary 8am - 5pm, and Saturday and Sunday coverage 1x per month
• Required Travel: Occasionally
• This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do:

• Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.
• Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.
• Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

What you will need:

• High School or GED Required
• Associates Degree Business Administration/Management Preferred
• 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
• Manual dexterity to operate various office machines
• Knowledge of health insurances, medical terminology and anatomy
• Strong data entry and keyboarding skills
• Knowledge of Microsoft Office Suite
• Bilingual skills
• A valid driver's license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.