Patient Access Representative

Hutchinson Health; Stillwater (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Job summary

Lakeview Hospital in Minnesota is hiring a Patient Access Representative to greet patients, verify demographics and insurance, and register them accurately for services.

The role requires excellent customer service, strong communication, privacy awareness, and keyboarding skills; Epic experience is a plus.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communications skills.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Computer keyboarding skills

Responsibilities

• Greet patients and families and register them accurately for services.
• Verify patient demographics and insurance information in real time.
• Perform insurance eligibility checks and enter data into the system.
• Maintain patient confidentiality and deliver courteous service.

Skills

Customer service

Phone etiquette

Confidentiality

Typing 50 WPM

Computer skills

Education

High School Diploma or equivalent

Tools

Epic experience

ADT knowledge

Prelude knowledge

Job description

Lakeview Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The Patient Access Representative is a detailed customer service position in a fast‑paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.

Required Qualifications:

Education & Experience:

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma

Knowledge, Skills & Abilities:

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications:

Knowledge, Skills & Abilities:

• Epic experience
• ADT and Prelude knowledge
• One year experience in healthcare
• One year work experience in patient registration
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM

Benefits:

Lakeview offers a competitive benefits package (for eligible positions) that includes:

• medical insurance
• dental insurance
• a retirement program
• time away from work
• insurance options
• tuition reimbursement
• an employee assistance program
• and much more!