Patient Financial Associate

Jobtailor; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Jobtailor is hiring for a Patient Access professional in Miami to manage registration, verification, and payment collection across the patient journey. You will ensure accurate registrations, explain insurance details, and uphold compliance while interacting with patients virtually and in-person.

The role requires strong revenue-cycle exposure, multitasking ability, and bilingual English/Spanish, with a focus on delivering a positive patient experience in a fast-paced healthcare environment.

Qualifications

• Experience in a fast-paced public health or revenue-cycle setting with payment collection.
• Complete and pass the Patient Access training course.
• Detail-oriented and organized.
• Ability to multitask and maintain an agile mindset.
• Knowledge of healthcare regulatory guidelines such as HIPAA, AHCA, EMTALA is desired.

Responsibilities

• Handle revenue-cycle tasks across registration, financial screening, verification and throughput.
• Meet individual collection goals.
• Explain deductibles, co-pays, and other insurance details to patients and collect financial responsibility.
• Confirm patient information and maintain accurate registrations under strict guidelines.
• Conduct virtual registrations and collect payments through video conferencing.
• Coordinate with patients, clinical teams, leadership, and other departments.

Skills

Revenue-cycle experience

Insurance verification

Customer service

Bilingual English/Spanish

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

EMR Applications

Job description

• Complete varied revenue-cycle, compliance, and patient-experience tasks in registration, financial screening, verification, and patient throughput


• Meet individual collection goals


• Verify patient insurance benefits using online portals and communication with insurance representatives


• Explain deductibles, co-pays, and other insurance details to patients and collect financial responsibility


• Confirm patient information and maintain accurate registrations under strict guidelines


• Conduct virtual registrations, obtain consent, and collect payments through video conferencing


• Communicate and partner with patients, clinical teams, leadership, and other departments


• Maintain a seamless, positive experience for patients and caregivers


• Present and thoroughly explain legal, ethical, and compliance-related documents at registration


• Work as essential staff on weekends, holidays, and during disastrous events as needed

Requirements

• High school, certificate, GED, training, or experience


• Associate degree preferred


• Complete and pass the Patient Access training course


• Less than 1 year of minimum required experience


• Experience in a fast-paced public health or revenue-cycle setting with payment collection experience, such as billing, sales, collections, or customer service


• In lieu of degree and/or experience, ability to satisfactorily demonstrate or role-play required skills professionally


• Ability to perform basic mathematical calculations


• Detail-oriented and organized


• Team player with compassion and excellent customer-service and interpersonal communication skills


• Ability to multitask and maintain an agile mindset


• Understanding of insurance contracts, collections, authorizations, and pre-certifications


• Proficiency with Microsoft Office products and EMR applications


• Knowledge of medical terminology


• Knowledge of healthcare regulatory guidelines such as HIPAA, AHCA, and EMTALA is desired


• Bilingual English and Spanish/Creole is preferred

Core Competencies

Demonstrates expertise in revenue-cycle management, patient registration, and insurance verification while ensuring compliance with healthcare regulations. Proficient in delivering exceptional patient experiences through effective communication and financial responsibility management.

Highest-signal resume keywords

• Patient Access Training Completion


• Revenue-Cycle Experience


• Insurance Verification


• Customer Service Skills


• Bilingual English and Spanish/Creole

ATS Optimization Keywords

Hard Skills

• Financial Screening


• Payment Collection


• Basic Mathematical Calculations


• Medical Terminology


• Insurance Contracts Understanding

Soft Skills

• Detail-Oriented


• Organized


• Compassionate


• Excellent Interpersonal Communication


• Ability to Multitask

Certifications & Qualifications

• Patient Access Training Course

Industry Keywords

• HIPAA


• AHCA


• EMTALA


• Public Health


• Revenue-Cycle

Tools & Technologies

• Microsoft Office


• EMR Applications