Patient Access Specialist

Jobtailor; Dayton (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a compassionate Financial Counselor in Dayton, OH to assist patients with financial counseling, registration, and insurance verification. You will collect co-pays, verify benefits, and communicate clearly with patients and providers to support timely, compliant hospital billing.

The role emphasizes patient confidentiality, excellent customer service, and adherence to hospital policies. Prior experience in healthcare finance and a strong typing speed are preferred.

Qualifications

• High School completion / GED
• Associates Degree preferred in healthcare or related business field
• Must be proficient in Windows- based computer technology, including keyboarding and typing at least 25 wpm
• Medical Terminology certification preferred
• 1 - 3 years of job-related experience
• Customer service, general clerical/office, hospital, medical office/clinic, or insurance company experience preferred

Responsibilities

• Responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families
• Responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system
• Verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable
• Demonstrate Customer Focus with Patience, Composure, and Compassion
• Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships
• Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital
• Comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability
• Maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers
• Efficiently perform all duties while ensuring patient confidentiality and privacy rights

Skills

Financial Counseling

Patient Registration

Insurance Verification

Customer Service

Data Entry

ADT System Proficiency

Typing Skills

Education

High School diploma / GED

Associate degree preferred (healthcare or related field)

Tools

Windows-based computer technology

Job description

• Responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families


• Responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system


• Verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable


• Demonstrate Customer Focus with Patience, Composure, and Compassion


• Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships


• Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital


• Comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability


• Maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers


• Efficiently perform all duties while ensuring patient confidentiality and privacy rights

Requirements

• High School completion / GED


• Associates Degree preferred in healthcare or related business field


• Must be proficient in Windows- based computer technology, including keyboarding and typing at least 25 wpm


• Medical Terminology certification preferred


• 1 - 3 years of job-related experience


• Customer service, general clerical/office, hospital, medical office/clinic, or insurance company experience preferred

Core Competencies

Demonstrates expertise in financial counseling and patient registration processes, ensuring compliance with hospital financial policies while maintaining high standards of customer service. Proficient in managing patient information and insurance verification, with a focus on confidentiality and effective communication.

Highest-signal resume keywords

• Financial Counseling


• Patient Registration


• Insurance Verification


• Customer Service


• Medical Terminology Certification

ATS Optimization Keywords

Hard Skills

• Financial Assessment


• Data Entry


• ADT System Proficiency


• Typing Skills


• Insurance Benefit Verification

Soft Skills

• Customer Focus


• Interpersonal Savvy


• Time Management


• Patience


• Compassion

Certifications & Qualifications

• Medical Terminology Certification

Industry Keywords

• Healthcare


• Hospital


• Medical Office


• Insurance Company


• Patient Confidentiality

Tools & Technologies

• Windows-Based Computer Technology