Patient Access Representative

Talentify; Rock Island (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Health insurance

Dental insurance

Paid holidays

Short and long-term disability

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking a Patient Access Associate in Rock Island, IL to guide patients through registration and verify insurance benefits, ensuring accurate data capture and smooth visits. The role emphasizes clear communication, empathy, and adherence to payer requirements.

The position requires a High School Diploma and about two years of customer service or healthcare experience, with a schedule that includes varied shifts. Competitive benefits accompany the role.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or healthcare experience preferred.
• Ability to explain benefits and coordinate with insurance carriers.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.
• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
• Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
• Interprets physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.
• Obtains information and completes MSPQ and other payer-specific documents.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High School Diploma

Tools

EHR Software

Insurance verification tools

Job description

Overview

Shift: Week 1 Mon-Thurs & Sat 10:30AM-7:00PM , Week 2 Sun & Tues-Fri 10:30AM-7:00PM

Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you’ll make a real difference in every patient’s journey. In this dynamic, patient-focused role, you’ll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you’re detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.
• Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.
• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
• Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
• Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.
• Obtains information and completes MSPQ and other payer-specific documents.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:

• None

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.