Patient Access Rep I

Trinity Health MI; Muskegon (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

403B retirement savings

Referral program

Job summary

Trinity Health MI is seeking a Patient Access Representative for an evening shift in an outpatient setting. You will greet patients, verify demographics, insurance, and financial information, and enter data into the patient accounting system.

You may escort patients and support family members while enhancing the overall experience. Responsibilities include processing forms, obtaining signatures, and guiding patients through intake, with emphasis on HIPAA compliance and accurate data capture.

Qualifications

• High school diploma required; data entry speed 50-60 keystrokes per minute.
• Experience in healthcare or payer environments preferred.
• Comfort with multiple software systems and medical terminology helpful.

Responsibilities

• Greet patients and verify demographic, financial, and insurance information.
• Register patients in the system and collect signatures; handle pre-visit data.
• Assist with scheduling and direct patient flow within the facility.

Skills

Data entry

Customer service

HIPAA compliance

Education

High school diploma

Associate's Degree (preferred)

Tools

EMR systems

Job description

Description

64hrs per pp 11:30a-8p weekends and holidays to be scheduled in accordance with CBA

Employment Type

Full time

Shift

Evening Shift

Great opportunity for a Patient Access Representative professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually.

Be Remarkable!

Position Summary

In an outpatient or urgent care setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

What The Patient Access Representative Will Need

• Required: High school diploma. Preferred: Associate's Degree, or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Prefer one year of applicable experience in a healthcare provider or payer environment.
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Required: Basic computer skills. Preferred: Working knowledge of medical terminology.

What The Patient Access Representative Will Do

• Ensures patient safety by authenticating patient identity throughout all essential functions.
• Performs patient registration tasks including interviewing patient to collect data; creating Electronic Medical Records; validating and entering data related to procedures, tests and diagnoses; confirming patient identity; and preparing patient identification forms.
• Assigns appropriate payor or guarantor based on visit/encounter to comply with HIPAA compliance to ensure prompt billing cycle.
• Acquires necessary documents including patient identification, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc. Identifies need for patient/guarantor signature based on patient encounter/visit. Obtains or scans documents as needed.

In return for your talents, we offer:

• Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.