Patient Access Team Lead

UnityPoint Health; Rock Island (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

UnityPoint Health is seeking a Patient Access Team Lead in Rock Island, IL for a leadership role in front-end operations. You will lead a dedicated team, streamline daily workflows, and ensure each patient feels welcomed, supported, and informed from the first contact.

The role emphasizes problem solving, staff development, and collaboration across departments to enhance patient experience and revenue cycle efficiency.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years of customer service OR healthcare related experience required.
• Prior leadership experience preferred.

Responsibilities

• Interviews patients and family members to obtain demographic and financial data during registration.
• Oversees patient flow processes across all areas and facilitates transitions between departments.
• Ensures HIPAA compliance and maintains patient confidentiality while optimizing operations.

Skills

Customer service

Healthcare experience

Leadership

Education

High school diploma

Tools

Epic

EMR system

Job description

• Shift: Monday-Friday, 4:30PM-1:00AM, flexible hours required with weekend on call rotation
• Area of Interest: Patient Services
• Salary Range: $15.87-$23.81/Hr*
• FTE/Hours per pay period: 1
• Department: Patient Access

Overview

Join the UnityPoint Health team! As a Patient Access Team Lead, you will serve as the heartbeat of our front-end operations. In this vital leadership role, you will guide a dedicated team, streamline daily workflows, and ensure every patient feels welcomed, supported, and informed from their very first interaction. If you are passionate about healthcare, excel at problem-solving, and want to make a tangible difference in the patient experience, we want you on our team

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Interviews patients and family members to obtain accurate demographic and financial data during the registration process, ensuring a smooth patient experience.
• Oversees patient flow processes across all areas, ensuring efficient transitions between departments and facilitating patient movement to nursing units.
• Ensures compliance with hospital policies and regulatory requirements, including Health Insurance Portability and Accountability Act (HIPAA) guidelines to maintain patient confidentiality and operational efficiency.
• Manages the verification of insurance coverage, facilitates communication of benefit details between patients and healthcare providers, and assesses financial liability, collaborating with patients to establish payment plans or secure alternative funding solutions.
• Ensures accurate registration and verification of patient information in the Electronic Medical Record (EMR) system, including precertification requirements, and collaborates with the Central Billing Office to correct patient accounts.
• Resolves complex billing discrepancies, ensuring precise charge allocation, reducing patient denials, and contributing to the optimization of the revenue cycle for maximum reimbursement and efficient billing operations.
• Implements quality assurance initiatives, conducting audits and generating reports to analyse trends, drive process improvements, and ensure exceptional patient satisfaction and operational performance.
• Provides leadership, communication, and planning to oversee Patient Access staff, ensuring quality work, compliance, and effective collaboration across departments.
• Supports the Epic Patient Access system, training new staff on registration, scheduling, and other related tasks to ensure smooth workflow.
• Assists with the hiring, screening, and orientation of new staff, including providing competency evaluations and ongoing training to support staff development.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• Two (2) years of customer service OR healthcare related experience required.
• Prior leadership experience preferred.
• Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.